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Yes, we created our certification course for students at any level of business expertise. Whether you're a novice to operation management and wish to get the hang of the essentials or an experienced professional willing to perfect your skillset or remain up-to-date with present workflow automation trends, this program can offer valuable information. Before you begin, though, please check the program curriculum and make sure it aligns with your learning or professional objectives.
Obtaining a bachelor's degree in business administration, operations management, or a related field will provide a solid base to enable you to build a niche in operational management. You may also consider pursuing industry-recognized certifications related to operations management, including airSlate Academy’s automated contract management certification course for call-center operations manager. The latter path doesn’t require you to pay anything to enroll, and you can take the coursework at your own pace.
No, you won’t need an account to get started. Registering with airSlate Academy alone is sufficient. Yet, we suggest creating an account so you can practice, understand how to use airSlate, and take full advantage of the certification course. Sign up for a free trial now.
Metaphorically speaking, an operations manager is a conductor orchestrating a grand symphony—ensuring every instrument plays its part properly and at the right time so that the entire orchestra creates a synergetic sound or, in this case, a successful business. Operations management entails anything from taking care of financials to ensuring the delivery of a company's services promptly and under budget. A professional call-center operations manager serves as an important asset to any organization willing to improve its back-office activity and improve its general efficiency.
As call-center operations manager, you perform a crucial role in ensuring the smooth management of day-to-day processes and achieving a synchronised approach to back-end organization transactions. The duties of call-center operations manager differ depending on field and organization type. However, they often involve transactions related to planning, arranging and coordinating, and executing operational activities.
Automation in operations management delegates routine and mundane processes to technology. Consider the data entry transaction: using a solution like airSlate for automatic input can replace hours of manual work. This results in increased time efficiency, minimized error number, and an overall increase in operational efficiency. Behind this technology can be anything from Robotic Process Automation (RPA) to Machine Discovering (ML) or even Artificial Intelligence (AI). In our certification course, we dive into the essentials of automated contract management for call-center operations manager and the automation of document-driven transactions, covering use, implementation, and benefits.