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Obtaining a bachelor's degree in business management, operations management, or a related field will provide a strong base to enable you to create a niche in operational management. You may also think about pursuing professional certifications associated with operations management, such as airSlate Academy’s document management automation training for call-center operations manager. The latter option doesn’t require you to pay anything to sign up, and you can take the coursework at your own pace.
No, you won’t need an account to start. Signing up with airSlate Academy alone is sufficient. Yet, we suggest creating an account so you can practice, get the hang of how to use airSlate, and make the most of the training. Sign up for a free trial now.
Sure, we created our training for students at any level of business knowledge. Whether you're new to operation management and wish to learn the basics or an experienced professional trying to refine your skillset or remain up-to-date with current workflow automation trends, this course can offer important information. Before you begin, though, please check the program curriculum and ensure it aligns with your learning or professional goals.
Metaphorically speaking, an operations manager resembles a conductor orchestrating a grand symphony—ensuring every instrument plays its part properly and at the right time so that the whole orchestra creates a synergetic sound or, in this case, a successful organization. Operations management entails anything from taking care of financials to ensuring the delivery of an organization services promptly and under budget. A skilled call-center operations manager is an important addition to any organization trying to improve its back-office activity and supercharge its overall productivity.
As call-center operations manager, you perform a crucial role in ensuring the frictionless management of day-to-day transactions and gaining a synchronised approach to back-end company operations. The duties of call-center operations manager differ depending on field and organization type. Yet, they often include tasks related to planning, organizing and coordinating, and completing operational activities.
Automation in operations management delegates routine and repetitive tasks to technology. Consider the data entry operation: using a solution like airSlate for automatic data entry can replace hours of manual work. This results in increased time productivity, minimized error number, and an overall boost in operational efficiency. Behind this technology can be anything from Robotic Process Automation (RPA) to Machine Learning (ML) or even Artificial Intelligence (AI). In our training, we dive into the ropes of document management automation for call-center operations manager and the automation of document-centered processes, covering use, realization, and perks.