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Getting a bachelor's degree in business administration, operations management, or a connected field will provide a strong base to enable you to build a niche in operational management. You may also consider pursuing professional certifications associated with operations management, such as airSlate Academy’s document workflow certification program for call-center operations manager. The latter path doesn’t require you to pay anything to enroll, and you can take the training at your own speed.
As call-center operations manager, you play a vital role in ensuring the frictionless running of day-to-day operations and achieving a coordinated approach to back-end company transactions. The responsibilities of call-center operations manager differ depending on industry and organization type. Yet, they often include tasks related to planning, organizing and coordinating, and completing operational activities.
Automation in operations management delegates routine and repetitive processes to technology. Consider the data entry process: utilizing a tool like airSlate for automatic input can replace hours of manual labor. This leads to improved time productivity, minimized error number, and an overall increase in operational efficiency. Behind this technology can be anything from Robotic Process Automation (RPA) to Machine Learning (ML) or even Artificial Intelligence (AI). In our certification program, we dive into the essentials of document workflow for call-center operations manager and the automation of document-centered transactions, addressing use, implementation, and benefits.
Metaphorically speaking, an operations manager resembles a conductor orchestrating a grand symphony—ensuring every instrument plays its part properly and at the right time so that the whole orchestra creates a harmonious sound or, in this case, a successful business. Operations management entails anything from managing financials to ensuring the delivery of a company's services promptly and under budget. A skilled call-center operations manager is an important asset to any organization seeking to improve its back-office activity and supercharge its overall productivity.
No, you won’t need an account to start. Registering with airSlate Academy alone is sufficient. However, we suggest creating an account so you can practice, understand how to to utilize airSlate, and make best use of the certification program. Sign up for a free trial now.
Of course, we created our certification program for students at any level of business knowledge. Whether you're unfamiliar with operation management and want to learn the essentials or an skilled professional seeking to polish your skillset or remain up-to-date with present workflow automation trends, this course can offer important insights. Before you start, though, please check the course curriculum and make sure it aligns with your learning or career objectives.