Learn advanced call-center operations manager skills with the airSlate certification course and manage your workflows efficiently

As an operations professional, you play a vital role in ensuring the smooth management of daily processes and achieving a coordinated approach to back-end business operations. The responsibilities may vary depending on industry and company type. However, they often include transactions related to planning, organizing and coordinating, and executing operational activities.

Metaphorically speaking, an operations manager resembles a conductor orchestrating a grand symphony—ensuring every instrument plays its part correctly and at the right time so that the entire orchestra creates a harmonious sound or, in this case, a successful organization. Operations management entails anything from handling financials to ensuring the delivery of an organization services promptly and under budget. A professional is a valuable asset to any company willing to simplify its back-office activity and improve efficiency.

Automation in operations management delegates routine and mundane processes to technology. Consider the data entry transaction: using a solution like airSlate for automatic input can replace hours of manual work. This results in increased time efficiency, reduced error number, and an overall increase in operational efficiency. Behind this technology can be anything from Robotic Process Automation (RPA) to Machine Learning (ML) or even Artificial Intelligence (AI). With airSlate’s certification course, you can learn advanced call-center operations manager skills and dive into the ins and outs of the automation of document-based processes, addressing use, implementation, and benefits.

No, you won’t need an account to get started. Registering with airSlate Academy alone is sufficient. However, we suggest creating an account so you can practice, get the hang of how to use airSlate, and take full advantage of the certification course. Sign up for a free trial now.

Sure, we designed our certification course for students at any level of business knowledge. Whether you're a novice to operation management and want to get the hang of the essentials or an seasoned professional trying to refine your skillset or stay up-to-date with present workflow automation trends, this course can provide important information. Before you begin, though, please check the program curriculum and ensure it aligns with your learning or professional objectives.

Obtaining a bachelor's degree in business administration, operations management, or a connected field will provide a solid foundation to enable you to build a niche in operational management. You may also think about pursuing industry-recognized certifications associated with operations management, such as airSlate’s certification course that will help you learn advanced call-center operations manager skills. The latter option doesn’t require you to pay anything to sign up, and you can take the coursework at your own pace.