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Metaphorically speaking, an operations manager is a conductor orchestrating a grand symphony—ensuring every instrument plays its part properly and at the right time so that the whole orchestra creates a synergetic sound or, in this case, a successful organization. Operations management entails anything from handling financials to ensuring the delivery of a company's services on time and under budget. A professional call-center operations manager is an important addition to any company willing to simplify its back-office activity and improve its overall productivity.
As call-center operations manager, you perform a critical role in ensuring the frictionless running of daily processes and gaining a synchronised approach to back-end company transactions. The duties of call-center operations manager vary depending on field and company type. Nevertheless, they often involve transactions associated with planning, arranging and coordinating, and completing operational activities.
No, you won’t need an account to get started. Registering with airSlate Academy alone is sufficient. Yet, we recommend creating an account so you can practice, understand how to use airSlate, and take full advantage of the free course. Register for a free trial now.
Of course, we designed our free course for students at any level of business knowledge. No matter if you're new to operation management and would like to get the hang of the fundamentals or an skilled professional seeking to perfect your skillset or remain up-to-date with present workflow automation trends, this program can provide important insights. Before you begin, though, please check the course curriculum and make sure it aligns with your learning or career objectives.
Automation in operations management delegates routine and mundane processes to technology. Consider the data entry transaction: utilizing a solution like airSlate for automatic input can replace hours of manual labor. This results in increased time productivity, reduced error rate, and an overall increase in operational efficiency. Behind this technology can be anything from Robotic Process Automation (RPA) to Machine Discovering (ML) or even Artificial Intelligence (AI). In our free course, we dive into the ropes of workflow management for call-center operations manager and the automation of form-based processes, addressing use, implementation, and benefits.
Obtaining a bachelor's degree in business management, operations management, or a related field will provide a strong base to enable you to create a niche in operational management. You may also consider pursuing professional certifications associated with operations management, including airSlate Academy’s workflow management free course for call-center operations manager. The latter option doesn’t require you to pay anything to sign up, and you can take the training at your own pace.